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Customer Support AI

Faster resolutions, happier customers. Resolve tickets faster. Smart triage, auto-responses, and escalation wired into your existing helpdesk.

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Auto-resolve

~45% of tickets

First response

< 20 min

What's included

  • AI-powered ticket triage that routes to the right team instantly
  • Smart auto-responses for common queries (without sounding robotic)
  • Sentiment analysis to catch frustrated customers early
  • Integrates with Zendesk, Freshdesk, Intercom, and custom helpdesks

Real example

“An e-commerce brand had a 6-hour average first-response time. I deployed an AI triage system that auto-resolves 45% of tickets and prioritises the rest, dropping first response to under 20 minutes.”

Deep dives

How I'd build an AI triage system for e-commerce supportRead article →Why most business chatbots are terrible (and how to build one that isn't)Read article →Sentiment analysis for small businesses: what it can and can't doRead article →

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Ready to get started?

Book a free consultation. I'll listen, ask hard questions, and figure out exactly how AI can help your business.

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