How much does Customer Support AI cost?

Published packages range from £750 to £15,000. Most AI engagements begin at £2,500. Complex or out-of-package work is scoped separately and may exceed £15,000. Final pricing is agreed after discovery.

How long does a Customer Support AI project take?

Most projects ship a working version within 2-4 weeks.

NLPTriageZendeskIntercom

Customer Support AI

Faster resolutions, happier customers. Resolve tickets faster. Smart triage, auto-responses, and escalation wired into your existing helpdesk.

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Control

human escalation

Evidence

labelled evaluation

What's included

AI-powered ticket triage that routes to the right team instantly
Smart auto-responses for common queries (without sounding robotic)
Sentiment analysis to catch frustrated customers early
Integrates with Zendesk, Freshdesk, Intercom, and custom helpdesks

Illustrative scenario · not a client case study

“A support team with rising ticket volume could begin with classification, priority scoring, suggested replies, and human escalation. Accuracy and escalation quality would be measured before any automated resolution was enabled.”

Deep dives

How I'd build an AI triage system for e-commerce supportRead article →Why most business chatbots are terrible (and how to build one that isn't)Read article →Sentiment analysis for small businesses: what it can and can't doRead article →

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Next step / direct enquiry

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