NLPTriageZendeskIntercom

Customer Support AI

Faster resolutions, happier customers. Resolve tickets faster. Smart triage, auto-responses, and escalation wired into your existing helpdesk.

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Auto-resolve

~45% of tickets

First response

< 20 min

What's included

  • AI-powered ticket triage that routes to the right team instantly
  • Smart auto-responses for common queries (without sounding robotic)
  • Sentiment analysis to catch frustrated customers early
  • Integrates with Zendesk, Freshdesk, Intercom, and custom helpdesks

Real example

An e-commerce brand had a 6-hour average first-response time. I deployed an AI triage system that auto-resolves 45% of tickets and prioritises the rest, dropping first response to under 20 minutes.

Frequently asked questions

How much does customer support ai cost?

Every project is different. I offer fixed-price engagements starting from £2,000 for small builds, up to £15,000+ for complex systems. The free consultation helps me scope and quote accurately.

How long does a customer support ai project take?

Most projects ship a working version within < 20 min. I always start with the smallest useful thing and iterate with your feedback.

Deep dives

Ready to get started?

Book a free consultation. I'll listen, ask hard questions, and figure out exactly how AI can help your business.

Book a free consultation