Customer Support Articles

3 posts

Customer Support

Everything I've written about customer support.

How I'd build an AI triage system for e-commerce support

A technical walkthrough of a support triage system: intent classification, auto-resolution, and smart routing. Architecture and design decisions.

10 Dec 20256 min read

Cracked computer terminal showing a broken chat interface with sparks, illustrating why most business chatbots fail.

Customer Support NLP AI Guide

Why most business chatbots are terrible

Most chatbots annoy customers instead of helping them. Here is what goes wrong and how to design one that actually resolves problems.

3 Dec 20256 min read

Three glass spheres tinted green, grey, and red representing positive, neutral, and negative sentiment analysis signals.

NLP Customer Support AI Technical

Sentiment analysis for small businesses: what it can and can't do

A realistic look at sentiment analysis for customer feedback, reviews, and support tickets. What it's good at, where it fails, and whether it's worth building.

26 Nov 20256 min read

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